Responsible gambling

Responsible Gaming at Casino du Lac-Leamy

We're committed to providing a safe and enjoyable gaming experience for all our guests. As part of our responsible gaming practices, we offer various tools to help you manage your play.

Self-Exclusion Program

If you feel that your gaming habits are becoming problematic or causing distress, please consider taking advantage of our self-exclusion program. This voluntary initiative allows you to exclude yourself from accessing the casino premises and online services for a specified period.

To sign up for self-exclusion:

1. Visit any guest services desk at Casino du Lac-Leamy.
2. Fill out an application form providing your personal details.
3. Set the length of time you wish to be excluded, which can range from six months to five years.

During this period, we'll ensure that no further gaming activities are accessible to you, either on-site or online.

Time-Outs

Need a break? Use our time-out feature to set limits on your play. This allows you to take control of when and how long you want to pause your gaming activity:

1. Visit our website or mobile app.
2. Click 'Responsible Gaming' from the menu.
3. Choose the time-out duration that suits your needs.

Deposit Limits

Set a limit on how much you can deposit within a specific period, helping you stick to your budget:

1. Go to our online banking section or mobile app.
2. Access responsible gaming tools by clicking 'Deposit Limit'.
3. Set your desired daily/weekly/monthly limits and confirm.

Reality Checks & Session Timers

We care about your well-being during play. Take advantage of reality checks, which remind you how long you've been playing:

1. In-game notifications will pop up periodically to check if you'd like to continue.
2. Set timers for each gaming session or select 'Reality Check' on the responsible gaming page.

Links to Support Organizations

For those who may be struggling with problem gambling issues, we're here to help connect you to resources:

1. Visit our website's responsible gaming section.
2. Find links to trusted support organizations like Problem Gambling Helplines and Counseling Services.

These external services are always available for immediate assistance, should you or a loved one need it.

Meeting Canadian Standards

Casino du Lac-Leamy is committed to upholding the highest standards of responsible gaming set by Canada's regulatory bodies:

1. Staff training: All staff undergo regular education sessions on recognizing problem gambling and offering support.
2. Responsible signage: You'll notice prominent signs throughout our facilities reminding guests about safe play practices.

By adhering to these guidelines, you can enjoy your visit with peace of mind, knowing that we prioritize the safety and enjoyment of all our patrons.